Cart 0

Frequently Asked Questions (FAQs)

Products

1. Are the IMAGES in your LOLLIPOPS edible? Are they outside or inside the LOLLIPOP?

Yes, the images are 100% edible, and they go inside of the candy.


2.What is the shelf life of your LOLLIPOPS?
 *Our lollipops are best consumed within 4-6 weeks but may last longer depending on storage and humidity levels in your area.Our lollipops do not contain any preservatives; therefore, they are always shipped 7-14 days (2-3 weeks if you are outside of the Malaysia) before the event that they are intended for. 
 If you request delivery of your lollipops well before the date of your event, we cannot guarantee freshness.


3.What is the SIZE of your LOLLIPOPS?
 5CM x 18.5CM / 3.5CM x 13CM


4.What are your most popular DESIGNS?
 Colourful , Purple ,Blue ,Pink ,Green , Yellow , Orange ,Gold


5.How should I store my Lollipops? 

All Products should be kept airtight and stored in a cold dry are away from excessive heat or sunlight. Due to Malaysia hot weather and humid, before event date must keep inside the fridge .

Contact

1.How do I contact the customer service? 

We are excited to hear from you be it queries, complaints, compliments or basically anything! You may reach us via [email protected] /WhatsApp (+6010-2800 511), 


Order, Delivery & Shipping

1.How much is shipping ? 

Shipping costs will vary depending on your locations and the weight of your order.


2.Can I pick up my order? 

Yes. We’ll email you as soon as your order is ready for pick up.


3.How long will it take to get my order once it is paid? 

All lollipops products fully handmade, we require at least 7~14 days notice to create and deliver your oder depending on your delivery location, so please take this into consideration when you are deciding when to place your order.

Bulk Purchase

1.I have large order, who can help me? 

We love large orders! You can contact us at [email protected] or +6010-2800 511 for assistance. Please note that large orders may require extra processing time .


2.How many LOLLIPOPS do i need to order for a DISCOUNT?

We offer a 10% discount on all orders over 50 lollipops.

Gifts

1.Can I include a gift card? 

Yes.Please contact us at [email protected]/ +6010-2800 511 and we can add Gift Wrap/ Note to your order for RM8



59898285_760912594305314_3376305522603982848_n.jpg

常见问题 ( FAQS )  


关于产品的问题

1.这么漂亮和彩色的棒棒糖能食用吗?

能。棒棒糖成分:珊瑚糖/艾素糖,人工或自然的味道,白砂糖,人造色素等。

2.最佳食用有效期 :

糖是天然的防腐剂,不过建议在4~6个礼拜里面食用。棒棒糖最好放在冰箱密封保存,保存期可长达半年以上。

我们的棒棒糖不添加任何防腐剂,全都是现做的,所以需要7~14工作天的时间准备 (2~3个礼拜 马来西亚以外的国家 )因为运输的关系,棒棒糖有可能会和包装纸贴在一起,可能会造成轻微压痕,这是没办法避免的。介意者慎拍。谢谢  )

3.棒棒糖的大小?

5CM x 18CM / 3.5CM x 13CM 

4.那几个款式是畅销商品?

我们有炫幻版,青色版,粉色版,金色版,紫色版,蓝色版,黄色版,橙色版

5.保存说明:

建议密封放在冰箱保存,避开一切热的地方。

联络方式的问题

1.如我有关于 POPLICIOUS CANDY FACTORY 的相关问题我应该联络谁呢?

我们非常欢迎您询问任何关于我们的消息!请电邮至 [email protected] 或者Whatapps +6010-280 0511.

关于订单,发货及运输的问题

1.我想知道运输的价钱如何计算?

运费将取决于产品的重量(数量)和邮寄的地点。

2.我可以上门领取吗?

当然可以。我们将尽快邮件您通知已可领取。

3.关于发货:

因为纯手工所以需要大概7~14工作天来制作。如果订货超过100支需要20-30工作天时间来制作。如果有特殊要求,请及时联络客服,我们会尽力满足大家。

大量订购的问题

1.如我要订购大数量,我应该联系谁?

我们非常欢迎你要大数量的订购,请传电邮至 [email protected] 或者拨打+6010-280 0511 我们会尽量满足您的需求。温馨提醒,因为所有商品都是手工制作,所以大数量订购会需要多一些时间来生产,还请见谅。

2.我需要订购多少支棒棒糖才有折扣?

只要订购上50支棒棒糖就会享有10%的回扣。

送礼相关的问题

1.如我需要而外添加留言卡,怎么办?

请电邮至 [email protected] 或者拨打 +6010-280 0511 我们会尽快处理,但是这项服务将额外收取RM8(1张留言卡/绑带) 。