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Returns Policy
 In the event that items in your order were incorrectly sent by us or your order was damaged during transit, contact us by phone or email within 48 hours of receiving your goods.

Phone: +6010-2800 511

Email: Popliciouscandyfactory@gmail.com

Unfortunately, we do not offer refunds to any changes of a customer’s order once it has been dispatched and therefore we stress that you choose carefully before checking out from our online store.


PAYMENTS & DEPOSITS

We require full payment for any and all orders before they are shipped out. 

Payments are accepted through all major Bank in or Paypal. 

Non-refundable deposits are accepted .


DAMAGE DURING TRANSIT

Do not sign with the courier until you have checked all goods are not damaged. If there are any items damaged in transit, send the package back to us and we will replace any damaged or broken items.  If you sign, the insurance from Courier Company is void, the goods become your responsibility, and we will not be liable for replacing any damaged or broken items. 


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